IGM Grievance Logs ONDC Dataset

Structured ONDC grievance log containing issue events, issue direction, domain information, participating network entities, transaction identifiers, and protocol metadata.

About Dataset

This dataset contains structured records of issues or grievances generated within the ONDC network through the Issue/Grievance Management (IGM) framework. Each record captures the action associated with the issue, the direction in which the issue was raised or communicated, the relevant business domain and domain classification, and the buyer-side and seller-side network participant identifiers through BAP and BPP IDs. Transaction ID and message ID fields enable individual grievance events and their associated protocol messages to be traced. Additional metadata includes timestamp, protocol version, city code, and country. The dataset can support grievance monitoring, issue routing and tracking, analysis of grievance patterns across domains, network participant performance assessment, and improvement of digital-commerce issue-resolution processes.

Purpose of Dataset

To capture and track grievance or issue-related events raised within the ONDC ecosystem, including issue direction, concerned domain, participating network entities, transaction and message identifiers, and protocol metadata for monitoring and issue-resolution workflows.