A best-practice presentation from Charaideo District, Assam, highlighting the functionality, operation and maintenance of Piped Water Supply Schemes (PWSS), community participation, Water Users’ Committees (WUCs), Jal Mitras, tariff collection, water-quality testing and district-level governance under the Jal Jeevan Mission.
Collectors’ Peyjal Samvad – PWSS Functionality & Best Practices presents the experience of Charaideo District, Assam in strengthening the functionality and sustainability of Piped Water Supply Schemes (PWSS) under the Jal Jeevan Mission. The presentation documents district-level governance, coordination between the District Water and Sanitation Mission (DWSM) and PHED, field monitoring, community engagement and practical approaches for operation and maintenance. Charaideo District has demonstrated structured mechanisms for regular reviews, on-site meetings, troubleshooting and issue closure. Jal Mitras, Water Users’ Committees (WUCs), Sectional Assistants and other local stakeholders are actively involved in identifying defects, undertaking minor repairs and ensuring scheme functionality. The document highlights measures to strengthen WUCs through capacity building, transparent record keeping, social audit orientation and improved tariff collection. Door-to-door outreach, standardized records, grievance mechanisms, digital payments and monthly dashboards are among the initiatives adopted. It also showcases women-led water-quality testing groups, special interventions in tea-garden areas and successful PWSS examples such as Maibella and Michajan 5 No. Ward. The presentation concludes with priorities including Water Safety Plans, preventive maintenance, digital monitoring, stronger O&M financing and improved last-mile service delivery.
The presentation aims to showcase Charaideo District’s effective practices for ensuring functional and sustainable rural piped water supply through strong governance, community ownership, responsive O&M, empowered Jal Mitras and WUCs, improved tariff collection, water-quality monitoring and digital initiatives, while identifying future measures for reliable and equitable drinking water services.
Open Government License, India
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